![]() ![]() Try out the below live chat scripts to make your sales follow-up effective. ![]() Sales follow up if done in the right way can generate sales leads and improve conversion rate.Ĭrafting a perfect sales follow-up script can go a long way. ![]() It is very crucial for the sales team to follow up with first-time visitors and nurture them in a way to close sales successfully. Not only are sales follow-up critical, but it is also crucial to learn customer behavior. Sign up with REVE Chat and empower your support/sales team to deliver excellent experience. REVE Chat’s omnichannel live chat platform allows you to set customized customer service greetings. Hi, we would like to let you know that the chat is monitored or recorded for quality assurance. Hello, I would like to mention that this chat may be recorded for the internal training process. What can we do for you today? Explaining the chat can be recorded for internal review Did you face any further problem with the “earlier issue”? Hello, “customer name” welcome back to “ business name”. ![]() Hello, thank you for using “business name” service. Hello, welcome to “business name” thank you for visiting our website. Common examples of customer service greetings You can use the below customer greeting examples that include positive scripting. And a rude greeting can put your customers on edge.Īs we all are aware of the power of the first impression, excellent live chat support transcripts can be used. When you start a conversation with a “hello” keeping the right foot forward, it ends up being a positive conversation. It’s not what you speak but how you speak makes a world of difference. We outline the most common support transcripts that can be used under various scenarios. 50+ Common Live Chat Scripts for Effective Sales & Customer Supportįor preparing good food you need a recipe, you also require well-structured customer support chat scripts to deliver superior customer service. You can suggest or recommend other resources instead of using no, unfortunately, to let your customers all the options before they leave. If you can’t avoid saying no, you can say it in a way by using positive words or affirmative scripts for chat. “NO” is also considered a negative word and it’s good if it can be avoided. Here are some of the negative words to avoid live chat scripts and templates: You might lose potential customers and it might further reflect on your brand with negative word of mouth. Non-affirmative words should be avoided during chat conversations else it will end up being the last conversation. Negative words sound rude and worsen the customer experience. Negative Words to Avoid in Chat Transcripts You may also like: Live chat best practices for customer service success. Here are some examples of affirmative words to be used for live chat scripts and templates that will make customers happy. If you use such magical words for live chat scripts, you can enhance customer engagement, increase customer satisfaction rate, and reduce customer churn rate. Positive customer service words help to frame affirmative words that can create magic. Nothing beats hearing the right words at right time. Consistent experience results in positive word of mouth which is a core part of brand building.
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